We want you to be happy with your course. This page explains when you can get your money back.
Before your course opens
If you paid but your course has not been opened yet, you can cancel and get a full refund. Write to support@creatorladder.example with your order number.
After your course opens
- You can ask for a refund within 7 days of your course opening, if you have finished fewer than 2 lessons.
- After that, or after more lessons, we cannot refund the course.
How refunds are paid
We send the money back with the same method you used to pay, when possible. It can take up to 14 days.
Rewards after a refund
When a course is refunded, it is closed and the rewards that came from it are removed.
How to ask
Write to support@creatorladder.example or open Support in your account. Tell us your name, the course and your order number.